Available online
Learn how to respond appropriately to people who are distressed, upset or aggressive.
Handling Challenging Calls and Behaviours Training is a communication training program designed for workers (often telephone workers) in contact with the public. These workers are responding to people who are sometimes quite distressed and may become angry or aggressive.
Topics covered
Key focus and elements
This training will:
The training is delivered by qualified, experienced Lifeline trainers. Participants receive a Statement of Attendance at completion of the course.
Format: There are two options for this course:
The workshop will be tailored to the specific needs of participants.
Resources: Participant workbook.
Outcome: Participants learn skills to respond appropriately to people who are distressed, upset or aggressive. Skills can be used for telephone or face-to-face contacts.
*Our COVID-19 plan is in place for all training sessions. All social distancing regulations as established by the Government and Department of Health will be followed for face-to-face training sessions.
Note: Training sessions are subject to change based on changing regulations and/or demand.
If you have any questions regarding Lifeline Corporate Training courses, call us on 0429 044 546 or 0419 665 479, or complete the details below.