Lifeline Community Recovery

Disaster relief and community recovery

In the wake of a crisis or environmental disaster in Queensland, Lifeline is there to help people deal with trauma and cope with grief and loss.

At the request of authorities and community leaders, the Lifeline Community Recovery team will visit a community to provide mental health support and psychological first aid in the weeks and months after bushfires, floods, drought, cyclones, pandemics and tragedy. We support people as they work through shock and begin to come to grips with their experiences.

This process takes time. We often continue to support communities in the years following a crisis, in partnership with other services. Our Community Recover team can assist people in accessing longer-term supports.

Lifeline disasters hotline

The Lifeline disasters hotline is a dedicated confidential support service available for people affected by disasters who need emotional support. Call 1800 116 671 Monday to Friday between 8am and 5pm to speak with experienced and qualified disaster specialist staff. Outside those hours, contact the 13 11 14 Lifeline Crisis Line for help. Affected residents can also receive face-to-face support at Community Recovery Hubs operating in disaster zones.

Resources for disaster and crisis support

Have you recently experienced a community disaster, trauma, or loss? The following resources provide practical information on how to prepare for and cope with the effects and experiences brought on by crisis or natural disasters. Still feel stuck? Call our 24/7 13 11 14 Lifeline Crisis Support Line.

General information