Answer calls to our 13 11 14 Crisis Line

Our trained crisis support volunteers give their time, energy and expertise so no person has to face their darkest moments alone, answering more than 2,500 calls a day to our 24-hour 13 11 14 Lifeline Crisis Line.

Becoming a Lifeline Crisis Supporter is a truly rewarding endeavour, offering you the opportunity to make a difference in someone’s life. It is an exercise in personal growth and development. You will join a wonderful community of people while gaining valuable skills in crisis support, communication and self-awareness.

You will build a strong foundation from which you build a career in this area. Most importantly, it’s a chance to give back in a meaningful way.

Who can volunteer?

Sometimes people just need to be heard. Crisis Supporters offer a non-judgmental ear, giving hope to those who need it most. This volunteer opportunity might be the right fit for you if you:

  • Are a good listener.
  • Can demonstrate good communication skills.
  • Show empathy and have a non-judgmental attitude.
  • Are compassionate and committed to helping others.
  • Have a desire to make a positive difference.
  • Can pass comprehensive selection criteria.
  • Complete the nationally recognised Lifeline Crisis Support Training program.
  • You must also be able to dedicate six hours per fortnight to volunteering as a Crisis Supporter.

Meet our volunteers

Complete the training

You must complete extensive training to become a qualified Crisis Supporter, as well as meet selection criteria. This is to ensure you’re confident, skilled, and able to support callers in their time of crisis.

Find opportunities and training near you

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