How to help people in crisis

This workshop offers a great set of basic skills for better communication and dealing with people in crisis.

Lifeline Training’s Accidental Counsellor Foundations course is an emotional crisis awareness training program designed to provide participants with some knowledge and skills to recognise, respond, and refer when supporting someone who is experiencing an emotional crisis. There is also a module on self-care to ensure that participants take responsibility for their own wellbeing.

Topics include:

  • Module 1: The Accidental Counsellor.
  • Module 2: Barriers to listening.
  • Module 3: Values and beliefs.
  • Module 4: Understanding conflict.
  • Module 5: Dealing with behaviours of concern.
  • Module 6: Professional boundaries and self-care.

Please note: The Accidental Counsellor Foundations course does not qualify you to be a counsellor or provide ongoing support. Participants will not receive any counselling qualification at the end of this training.


This course is a one-day, face-to-face or virtual workshop.

Resources: Participant workbook.

Course brochure

  • Accidental Counsellor Foundations brochure
    411.58 KB
    Download pdf
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