We are Lifeline Queensland

Lifeline Queensland is committed to bringing hope to Australians doing it tough. Part of a trusted national charity and network, we’re driven by the belief that Australian lives lost to suicide can be prevented.

There are around 750 lives lost to suicide every year in Queensland. Through our state-wide footprint and the compassionate offer of support, we can save lives and provide hope to those in need.

What we do

In Queensland we deliver our 13 11 14 Lifeline Crisis Support Line, available 24/7, through 10 Lifeline centres – providing confidential suicide prevention services with a non-judgmental and compassionate listening ear. We also offer text messages, and online chat services 24/7.

We also provide a range of other services in the community, such as Lifeline Community Recovery, with teams ready and able to provide face-to-face support following a natural disaster. And since young people often turn to their peers first in difficult times, we provide Peer Skills training on the skills, knowledge and strategies needed to give effective support in times of need. At a corporate level, our Lifeline Corporate Training services help organisations create mentally healthy workplaces.

Our network of more than 120 Lifeline shops (excluding Darling Downs and South West Queensland) sell new, donated and pre-loved goods to help fund our crisis support services. We also export to overseas communities, sell rags to industry and run our Lifeline Bookfest and other retail and fundraising events to further support our services and help save lives.

We couldn’t run our Lifeline crisis support services, shops and events without the help of our 6,000 incredible volunteers. From Bookfest sorters to Crisis Supporters, each person plays a vital role in ensuring that we are able to bring help and hope to people across the state. Our role is to encourage people to talk to someone in times of crisis and reduce the stigma around suicide. As part of UnitingCare, we’re committed to helping people across Queensland live life in all its fullness.

Our values

At Lifeline Queensland, we share the values of UnitingCare, which are fundamental to the work we do.


Through our understanding and empathy for others, we bring holistic care, hope and inspiration.


We accept and honour diversity, uniqueness and the contribution of others.


We commit to focus on the needs of the people we serve and to work for a fair, just and sustainable society.

Working Together

We value and appreciate the richness of individual contributors, partnerships and teamwork.

Leading Through Learning

Our culture encourages innovation and supports learning.

Find out more about UnitingCare’s Mission and Values.

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