Volunteer to lend an ear to people in crisis

Lifeline’s volunteers answer more than 2,500 calls to our 13 11 14 Crisis Support Line every day from Australians in crisis. By becoming a Crisis Supporter you can offer hope to people in their darkest moments and help us achieve our vision of an Australia free of suicide.

We deliver the nationally accredited training for CHCSS00113 Crisis Support Skill Set on behalf of Lifeline Australia RTO 88036.

You will need to complete the nationally recognised Lifeline Crisis Supporter Training course to become a qualified Crisis Support volunteer. Click on your nearest training centre to sign up.

Sign up for volunteer training

Sign up now for Lifeline Crisis Supporter Training at your nearest centre.

Brisbane (Kangaroo Point)
Gold Coast (Broadbeach)
Fraser District
Sunshine Coast (Maroochydore)

Why volunteer?

Volunteering to answer calls to our 13 11 14 Crisis Support Line gives you the opportunity to:

  • Develop your practical crisis support skills.
  • Experience personal growth and development.
  • Improve your communication skills.
  • Increase your self-awareness.
  • Give back to the community, make new connections and broaden your networks.
  • Pursue further career opportunities in this area.

All accredited Lifeline Crisis Supporters are also eligible to become Lifeline Community Recovery Officers during times of natural disaster or community crisis in Queensland. Learn more about Lifeline Community Recovery here.

What our volunteers say

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Crisis Supporter
"The training has taught me things that are really useful, both on the phones at Lifeline and also in my personal life. I’ve become much more aware of how to listen well to the people I love."
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Crisis Supporter
"I found the training to be such a fantastic learning curve – I learned so much, about myself and others, and all in a supportive, caring environment."
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Crisis Supporter
"I believe that the Lifeline training was one of the most thoroughly well-planned and well-presented educational experiences of my life."
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