Support people in acute distress

Learn how to provide psychological first aid to people in acute distress using the Lifeline 3R model: Recognise, Respond and Refer.

This model is informed by a whole person approach, which is based on the understanding that people affected by crisis will experience a broad and diverse range of reactions encompassing emotional, social, physical, spiritual and psychological wellbeing. The whole person approach also recognises the social-ecological context in which individuals experience traumatic events, and the influence of community resilience and adaptive capacity.

Psychological first aid seeks to:

  • Reduce the initial distress.
  • Foster short and long-term adaptive functioning (build resilience).
  • Minimise the risk of further harm.

Topics Include:

  • Module 1 – An Introduction to Psychological First Aid.
  • Module 2 – Recognise who has been affected.
  • Module 3 – Respond with appropriate care.
  • Module 4 – Refer.
  • Module 5 – Attending to your own wellbeing.


There are 2 options for delivery for this course:

  • Two-hour, self-paced eLearning through the Go1 Platform.
  • Three-hour, face to face workshop (not available as a virtual workshop).

Resources: Printed copy of slides.

Course brochure

  • Psychological First Aid brochure
    432.07 KB
    Download pdf


To register for e-Learning for this course, please use the form below.

Lifeline Training

We offer a range of courses to improve the health and wellbeing of your people, which in turn can help create a more productive, cost-effective and responsible workplace.
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