Develop better communication skills to support a colleague, client or friend.
Accidental Counsellor is an emotional crisis awareness training program designed to provide participants with some knowledge and skills, to recognise, respond and refer when supporting someone who is experiencing an emotional crisis. There is also a module on self-care to ensure that participants take responsibility for their own wellbeing.
Despite the name of this course, please be aware that it is not intended to train you to be a counsellor or provide ongoing support. You will not receive any counselling qualification at the end of this training.
Topics covered include:
The training is delivered by qualified, experienced Lifeline trainers. Participants receive a Statement of Attendance at completion of the course.
Format: There are two options for this course:
The workshop will be tailored to the specific needs of participants.
Resources: Participant workbook, e-learning.
Outcome: Participants are provided with basic skills to support someone in emotional crisis by learning how to recognise, respond and refer to an appropriate service.
*Our COVID-19 plan is in place for all training sessions. All social distancing regulations as established by the Government and Department of Health will be followed for face-to-face training sessions.
Note: Training sessions are subject to change based on changing regulations and/or demand.